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Frequently Asked Questions
Do I have to be a registered buyer to access the WINEDEPOT MARKET?
Can I request a tasting sample of a product?
Yes, simply click “Request a sample” on the product description page. Samples are not available for all products and it is at the discretion of the supplier as to whether they fulfil sample requests.
Is there a minimum order?
No, you can choose to buy as few as a single bottle.
How do I check the status of my order?
Can I place an order for a product that is out of stock?
Unfortunately, you cannot place an order for a product that is out of stock. We are developing backorder functionality and would love to know whether you feel this is of benefit to you as a trade buyer. Email us at firstname.lastname@example.org to submit any feedback.
How do I cancel an order?
Orders can be cancelled up until the time they have been sent for fulfilment by our depot. To cancel an order, click on the “My Orders” page and follow the prompts from there. If you are unable to cancel, please contact the support team at email@example.com. Orders may incur a $30 restocking fee if they have already been fulfilled.
Can I purchase from multiple wine and beverage suppliers?
Definitely! You can order from multiple suppliers and we will consolidate everything for you. You'll receive and pay one invoice and get all the products in a single delivery.
What payment options does WINEDEPOT MARKET offer?
We have a range of convenient payment options for buyers. You can pay using your Zip Pay account, credit card or POLi.
How long does it take to process a refund?
Please allow up to seven business days from the receipt of your parcel to complete the process of your return. Please contact the support team at firstname.lastname@example.org for any further assistance.
Logistics & Delivery
Can I choose the day and time for my delivery?
Yes, you will have the option to specify an exact date and an AM or PM time slot for delivery at checkout. If you are not available to accept the delivery, a re-delivery will be scheduled. We do not leave parcels unattended.
Are your depots temperature-controlled?
Yes, all of our depots are insulated and ventilated to ensure the depot is kept cooler than outside temperatures.
How are delivery preferences stored?
Delivery preferences can only be set at an account level. As a result, delivery preferences will be captured at checkout and will be applied to all addresses.
How do I request a return of stock?
In the rare event that you are not happy with your item(s) or products are damaged during delivery, we urge you to contact email@example.com and let us know what you would like to return, the reason behind the return, and if you would like a credit note or refund. We will then send you a returns label to attach to your order. Ensure product(s) are securely packaged and returned in original condition. All returns must be lodged within 48 hours of delivery.