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Frequently Asked Questions

General Enquiries

Do I have to be a registered buyer to access the WINEDEPOT MARKET?

In order to use our marketplace, you must have registered with us. Click here to sign-up!

Can I request a tasting sample of a product?

Yes, simply click “Request a sample” on the product description page. Samples are not available for all products and it is at the discretion of the supplier as to whether they fulfil sample requests.

Orders

Is there a minimum order?

No, you can choose to buy as few as a single bottle.

What are the shipping costs?

Shipping is free of charge if ordered from a:


Metro area when the cart value is over $150.

Regional area when the cart value is over $500.

Remote area when the cart value is over $750.

 

A flat shipping rate of $8.95 will be placed on orders under the above thresholds.

How do I check the status of my order?

Just head to the “My Orders” page to check the status of your order.

Can I place an order for a product that is out of stock?

Unfortunately, you cannot place an order for a product that is out of stock. We are developing backorder functionality and would love to know whether you feel this is of benefit to you as a trade buyer. Email us at product@winedepot.com to submit any feedback.

How do I cancel an order?

Orders can be cancelled up until the time they have been sent for fulfilment by our depot. To cancel an order, click on the “My Orders” page and follow the prompts from there. If you are unable to cancel, please contact the support team at support@market.winedepot.com. Orders may incur a $30 restocking fee if they have already been fulfilled.

Can I purchase from multiple wine and beverage suppliers?

Definitely! You can order from multiple suppliers and we will consolidate everything for you. You'll receive and pay one invoice and get all the products in a single delivery.

Payments

What payment options does WINEDEPOT MARKET offer?

We have a range of convenient payment options for buyers. You can pay using your Zip Pay account, credit card or POLi.

How long does it take to process a refund?

Please allow up to seven business days from the receipt of your parcel to complete the process of your return. Please contact the support team at support@market.winedepot.com for any further assistance.

Logistics & Delivery

Are your depots temperature-controlled?

Yes, all of our depots are insulated and ventilated to ensure the depot is kept cooler than outside temperatures.

How are delivery preferences stored?

Delivery instructions can be set for each of your addresses inside your account and will be captured at checkout.

How do I request a return of stock?

In the rare event that you are not happy with your item(s) or products are damaged during delivery, we urge you to contact support@market.winedepot.com and let us know what you would like to return, the reason behind the return, and if you would like a credit note or refund. We will then send you a returns label to attach to your order. Ensure product(s) are securely packaged and returned in original condition. All returns must be lodged within 48 hours of delivery.

Other

I have more questions. Who can I talk to?

Send your enquiry to support@market.winedepot.com and one of our friendly team members will get in touch with you. You can also call us at 1300 933 768 between 9:00 am and 6:00 pm AEST.


Thank you for your submission

A member of the WINEDEPOT team will be in contact with you once you have been approved